This Privacy Policy outlines how personal information is collected, used, stored, and disclosed in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
Personal information may be collected when individuals:
- Use our services or products
- Contact us via email, phone, or through our website
- Subscribe to newsletters or marketing communications
- Participate in surveys, promotions, or feedback requests
The types of personal information collected may include:
- Full name
- Email address
- Contact number
- Billing or delivery address
- Payment details
- Any other information relevant to service delivery or customer support
2. Use of Personal Information
Personal information is used for purposes such as:
- Providing products or services
- Managing customer accounts
- Communicating about orders, inquiries, or feedback
- Sending promotional content (only if consent is given)
- Improving user experience and business operations
3. Disclosure of Personal Information
Personal information may be shared with:
- Service providers and contractors who assist in service delivery
- Payment processors and logistics providers
- Legal or regulatory authorities if required by law
All third parties are required to handle personal information in accordance with the Privacy Act and only for the purposes outlined.
4. Data Security
Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes the use of encryption, secure servers, and access controls.
5. Access and Correction
Individuals have the right to:
- Access the personal information held about them
- Request correction if information is inaccurate, out-of-date, or incomplete
Requests can be made by contacting the Privacy Officer or designated representative.
6. Cookies and Tracking
Websites may use cookies or similar technologies to enhance user experience and collect usage data. Users can control cookie preferences through their browser settings.
7. Overseas Disclosure
Personal information may be disclosed to third-party service providers located outside of Australia. In such cases, reasonable steps will be taken to ensure that overseas recipients comply with Australian privacy laws or similar standards.
8. Complaints
Privacy complaints can be made by contacting us. If unresolved, individuals may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
9. Changes to this Policy
This policy may be updated from time to time to reflect changes in operations or legal obligations. The most current version will always be available on the website or upon request.